TERMS & CONDITIONS
CUSTOMER CARE
At SkinLux, we are committed to providing reliable and efficient customer care. By using our services, you agree to communicate with our support team respectfully and provide accurate information when requesting assistance, returns, or order updates.
Our customer care team is available 24/7 to help with inquiries related to orders, shipping, and general support. While we strive to respond as quickly as possible, response times may vary depending on demand. SkinLux reserves the right to refuse service in cases of misuse, abusive behavior, or fraudulent activity.
We aim to ensure that all information provided through our support channels is clear and helpful, but we cannot guarantee that all issues will be resolved immediately. By contacting our support team, you acknowledge and accept these terms as part of your experience with SkinLux.
PRIVACY & SAFETY
At SkinLux, your privacy and safety are a top priority. We are committed to protecting your personal information and ensuring a secure shopping experience at all times.
When you make a purchase or interact with our website, we may collect basic information such as your name, email address, shipping details, and payment information. This data is used solely to process your orders, improve your experience, and provide customer support. All transactions are securely encrypted, and we do not store or have direct access to your payment details.
We do not sell, trade, or share your personal information with third parties, except when necessary to fulfill your order (such as shipping providers) or comply with legal obligations.
SkinLux takes appropriate measures to protect your data from unauthorized access, misuse, or disclosure. By using our website, you agree to our privacy practices and trust us to handle your information responsibly and securely.
WHOLESALE INQUIRIES
At SkinLux, we welcome wholesale inquiries and are always open to building new business partnerships. If you're interested in purchasing our products in bulk or collaborating with us, we’d love to hear from you.
Please contact our team with details about your business, including your location, the products you’re interested in, and the estimated order volume. Our team will review your request and get back to you with more information on pricing, availability, and next steps.
We aim to respond to all wholesale inquiries as quickly as possible and look forward to working together.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments